Getting paid without cards

How it works

1. 1

   You add your payment details once

   In NexaVella you list the ways your customers can pay you, for example your MoMo number or your bank account.

2. 2

   Your customer sees them on the invoice

   The invoice page shows a "Pay directly" block with your details and the invoice number to use as the payment reference. The invoice e-mail only points to that page: your account details are never written in e-mails.

3. 3

   The customer pays you, not NexaVella

   The money goes straight from the customer to your own account or app.

4. 4

   You check, then you mark the invoice paid

   You look in your own bank or mobile money app. Once the money is there, you record the payment on the invoice.

Set up your ways to pay, step by step

Only the account owner can do this.

1. 1

   Open Settings > Payments

   In the dashboard, open Settings, then Payments, and stay on the tab "Get paid by your customers".

2. 2

   Find the card "Other ways customers can pay you"

   If you are in a country where Stripe is not available, it is the first card on the page. Otherwise it sits below the card payments card.

3. 3

   Press "Add a way to pay" and choose a type

   Pick MTN Mobile Money, Orange Money, Bank transfer, Zelle, Cash App, Venmo, PayPal, Interac e-Transfer or Other. The name is filled in for you and you can change it (40 characters at most).

4. 4

   Write the payment details

   Write what your customer needs to pay you (300 characters at most). See the examples below. You can add a short extra note, for example "Send me a message when you have paid".

5. 5

   Save and check the preview

   Press Save. The preview under the list shows exactly what your customers will see. You can add up to 8 ways to pay, hide one without deleting it, edit it or remove it at any time.

What to write in the details

Write plain text only. Use real line breaks to keep it readable. Always include the name on the account so your customer can check they are paying the right person.

• MTN Mobile Money (MoMo). MoMo number: 6XX XX XX XX Name on the account: Your Salon. Your customer sends the money to this MoMo number.
• Orange Money. Orange Money number: 6XX XX XX XX Name on the account: Your Salon.
• Bank transfer. Bank name, account holder name, IBAN or account number, and the SWIFT/BIC or routing number if you accept transfers from abroad (in the USA, the ACH routing number and the account number).
• Zelle. The e-mail address or phone number registered with Zelle, and the name shown on the account.
• Cash App. Your $cashtag, for example $YourSalon.
• Venmo. Your Venmo name, for example @your-salon.
• PayPal. Your PayPal.me link (paypal.me/yoursalon) or the e-mail address of your PayPal account.
• Interac e-Transfer. The e-mail address that receives Interac e-Transfers (Canada).

How your customers pay

1. 1

   They open the invoice

   From the link you sent them by text message or e-mail. The block "Pay directly" shows your details, in English and in French.

2. 2

   They send the money

   In their bank or mobile money app, to the details you wrote. They are asked to use the invoice number as the reference or message.

3. 3

   They tell you if they want

   You can add a note such as "Send me a message on WhatsApp once you have paid".

How you confirm and mark the invoice paid

The Pay button is available to owners and managers.

1. 1

   Check your own account first

   Open your bank or mobile money app and see the money, with the right amount and the right sender. Do not rely on a message or a screenshot sent by the customer.

2. 2

   Open the invoice and press Pay

   On the invoice page, press Pay. Under "Other ways to pay", choose the way the customer used.

3. 3

   Confirm and mark as paid

   Check the amount, add the reference or transaction number if you have one (optional), tick "I have confirmed the money arrived in my own account" and press "Mark as paid". The box is required.

4. 4

   What happens next

   The invoice becomes Paid and shows "Paid by" with the way to pay, the reference, who recorded it and when. Revenue, commissions, stock and reports work exactly as for a cash payment, and the customer receives their receipt. Recording it twice does not count it twice.

What NexaVella does not do

• NexaVella does not hold your money. Payments go straight to your own account or app.
• NexaVella does not connect to your bank or mobile money account and cannot see your balance or your transactions.
• NexaVella does not check that a payment arrived. You confirm it yourself, then mark the invoice paid.
• NexaVella charges no fee on these payments. Your bank, operator or app may charge their own fees.
• NexaVella is not a party to these payments. It cannot resolve a dispute between you and your customer, and it cannot refund your customer: any refund is between you and them.